Accessibility Statement
Our Commitment to Accessibility
At VoyageLux Travel & Hospitality, we believe that extraordinary travel experiences should be accessible to everyone. We are fully committed to ensuring that our digital platforms, services, and physical touchpoints are inclusive, compliant with global accessibility standards, and designed with the needs of all travelers in mind—regardless of ability.
Accessibility is not an afterthought; it is woven into our design philosophy, customer service protocols, and continuous improvement processes. We strive to remove barriers so that every guest can plan, book, and enjoy their journey with confidence and comfort.
Accessibility Features
We have implemented the following measures to ensure an inclusive experience across our website and services:
Screen Reader Compatibility
Our website is built with semantic HTML, ARIA landmarks, and properly labeled interactive elements to ensure full compatibility with JAWS, NVDA, VoiceOver, and other assistive technologies.
Full Keyboard Navigation
Every interactive element is accessible via keyboard. We provide visible focus indicators, logical tab order, and skip-links to enhance navigation for users who cannot use a mouse.
Audio & Visual Alternatives
All video content includes accurate captions and transcripts. Images feature descriptive alt text, and icons are paired with text labels to ensure content is perceivable to all users.
Readable Typography & Layout
We use high-contrast color combinations, resizable text (up to 200% without loss of function), clear heading hierarchies, and predictable, consistent layouts to support cognitive and visual accessibility.
Mobile & Responsive Design
Our platforms are optimized for all devices and screen sizes, supporting touch targets of at least 48x48px, proper scaling, and compatibility with built-in OS accessibility features.
Accessible Customer Support
Our concierge team is trained to assist guests with diverse accessibility needs. We offer multiple communication channels, including phone, email, live chat, and relay service compatibility.
Standards & Compliance
VoyageLux aligns its digital and service offerings with internationally recognized accessibility guidelines:
- Web Content Accessibility Guidelines (WCAG) 2.2 Level AA
- Section 508 of the Rehabilitation Act (USA)
- Equality Act 2010 (UK) & European Accessibility Act (EAA) readiness
- ISO 30071-1 for human factors in ICT product design
We conduct regular third-party audits, automated scans, and user testing with individuals who use assistive technologies to validate compliance and identify areas for improvement.
Need Help or Have Feedback?
If you encounter any accessibility barriers on our website or in our services, or if you require specific accommodations for your upcoming trip, please reach out to our dedicated Accessibility Support Team. We aim to respond within 24 hours.
Continuous Improvement
Accessibility is an ongoing journey, not a destination. We continuously update our technology, train our teams, and incorporate guest feedback to enhance inclusivity. If you have suggestions for improving our accessibility practices, we welcome your input and will review it as part of our quarterly accessibility assessment.