Browse Support Topics
Quick access to help for your specific travel needs.
Bookings & Reservations
Modify, view, or cancel trips
Flights & Delays
Check-in, baggage, flight status
Hotels & Accommodations
Check-in/out, amenities, requests
Cancellations & Refunds
Policy details, status tracking
Lost Luggage & Documents
Report issues, track recovery
Accessibility & Special Needs
Wheelchair, dietary, medical support
Frequently Asked Questions
Common travel and hospitality inquiries resolved quickly.
You can manage your reservations directly through our My Trips dashboard. For complex changes, our concierge team can assist you within 24 hours. Cancellation fees depend on the fare class and accommodation policy selected at booking.
Refunds are processed according to the specific terms of your flight, hotel, and tour packages. Fully flexible bookings qualify for 100% refund if cancelled 14+ days prior. Standard bookings may incur a processing fee. Refunds typically take 5–10 business days to appear.
Flight check-in opens 24 hours before departure via our mobile app or website. Hotel check-in can be done digitally through the VoyageLux app for contactless arrival, or at the front desk starting 3:00 PM local time.
Report missing luggage immediately at the airport's baggage service office or hotel concierge. We recommend photographing your bag and keeping your claim ticket. VoyageLux's global assistance team will track and expedite recovery, often delivering essentials within 12 hours.
Yes. All VoyageLux guests have access to 24/7 global emergency support for medical incidents, natural disasters, legal issues, or document loss. Call our international hotline or use the emergency button in the app for immediate dispatch.
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