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Getting Started
Onboarding, dashboard tour, and initial setup guides for new clients.
12 ArticlesAccount & Billing
Payment methods, invoices, plan changes, refunds, and subscription management.
8 ArticlesSecurity & Updates
Firewall rules, malware scans, auto-updates, and vulnerability reports.
15 ArticlesPerformance & Speed
Caching, CDN configuration, image optimization, and database tuning.
10 ArticlesTroubleshooting
Common error fixes, white screen solutions, login issues, and conflict resolution.
22 ArticlesContact & Support
How to submit tickets, response times, escalation paths, and SLA details.
6 ArticlesFrequently Asked Questions
All core, plugin, and theme updates are handled automatically under our maintenance plans. If you need a manual review before an update, simply open a ticket with the subject "Pre-update Review" and we'll test it in your staging environment first.
Starter plans receive responses within 24 hours. Professional plans get priority support within 4 hours during business hours. Enterprise clients enjoy 24/7 VIP support with an initial response under 1 hour and dedicated account management.
Yes! You can add additional sites to your Professional or Enterprise plan at any time. Additional sites are billed at a prorated monthly rate. Upgrades are instant and don't require migration or downtime.
Backups are encrypted and stored in geographically redundant off-site data centers. Daily backups are retained for 30 days. Restores are performed via your dashboard or our support team with a single click, typically completing within minutes.
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