How can we help you?

Most sites are fully onboarded within 24-48 hours. This includes our initial security audit, performance optimization setup, backup configuration, and connecting to your site. Complex multi-site installations may take up to 72 hours. We'll keep you updated throughout the process via your dashboard notifications.

Absolutely! We offer a 14-day free trial on all plans. No credit card is required to start. During your trial, you'll have full access to all features including security scanning, performance optimization, and backup management. You can cancel anytime with no obligations.

If malware is detected, our security team will immediately notify you and begin the cleanup process. We remove all malicious code, patch vulnerabilities, and restore your site from a clean backup if necessary. Our Professional and Enterprise plans include free malware removal at no additional cost.

Yes! We fully support WordPress multisite installations. Each site within your multisite network receives the same level of management, security monitoring, and performance optimization. Enterprise plans are ideal for multisite setups with advanced features like white-label reporting.

Backups are stored on encrypted, geographically distributed cloud storage. We maintain at least 3 copies of each backup across different data centers. Backups are encrypted both in transit and at rest using AES-256 encryption. You can also configure off-site backups to your own cloud storage (AWS S3, Google Cloud, etc.).

Yes, there are no long-term contracts or cancellation fees. You can cancel your subscription at any time from your account settings. Your service will continue until the end of your current billing period. We'll also help you export all data and reports before your account is deactivated.