Help & Support Center

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Account & Login

Password resets, profile settings, two-factor authentication, and account recovery.

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Subscriptions & Billing

Plan details, payment methods, invoices, refunds, and upgrade/downgrade options.

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Technical Issues

App crashes, loading errors, browser compatibility, and performance troubleshooting.

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Content & Reporting

Article access, newsletter preferences, fact-checking requests, and editorial policies.

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Privacy & Data

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Community & Forums

Moderation guidelines, reporting content, user comments, and discussion rules.

Frequently Asked Questions

How do I change my subscription plan?
Navigate to your Account Settings > Subscriptions. From there, you can upgrade, downgrade, or cancel your current plan. Changes take effect at the end of your current billing cycle.
Why am I unable to access premium articles?
If you have an active subscription but can't access content, try clearing your browser cache or using our official app. If the issue persists, verify your payment status or contact our billing support team directly.
How can I request a fact-check or editorial correction?
We take accuracy seriously. Use the 'Report an Issue' button at the bottom of any article. Our editorial review team will assess your request and respond within 48 hours. Corrections are published transparently.
What is your refund policy for annual subscriptions?
We offer a 14-day money-back guarantee for new annual subscribers. After 14 days, prorated refunds may be available based on usage. Contact our billing team for personalized assistance.
How do I unsubscribe from email newsletters?
Every email contains an 'Unsubscribe' link at the bottom. Alternatively, visit Settings > Notifications > Newsletters to toggle specific digest categories on or off.

Connect With Us

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Live Chat

Available Mon-Fri, 9AM-6PM EST. Average response time: under 2 minutes.

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Email Support

For detailed inquiries or billing issues. We respond within 24 hours.

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Phone Support

Priority subscribers only. Call our dedicated help line for immediate assistance.

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Community Forum

Ask questions, share feedback, and get help from other Aevum readers.

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