Returns & Exchanges Center

Simple, transparent returns. We make it easy to get your money back or swap tools for the right fit.

📦 Check Return Status or Start a Return

Approved for Return

Order ADIY-2024-8842 is being processed. A prepaid shipping label has been emailed to you.

Next Step: Package item & drop off at carrier. Refund processes in 3-5 business days after receipt.

Return Policy

We stand behind every tool and kit. If it doesn't fit your project, send it back hassle-free.

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30-Day Window

Returns accepted within 30 days of delivery. No questions asked for unused items in original packaging.

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Free Return Shipping

We cover return shipping on domestic orders. International returns require customer-paid return postage.

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Full Refunds

Refunds issued to original payment method within 5 business days after we receive and inspect the return.

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Defective Items

Report defects within 90 days. We'll replace immediately or refund in full, including both shipping costs.

How Returns Work

Four simple steps to get your refund or exchange sorted.

1

Start Request

Use the lookup form above or contact support with your order number.

2

Get Authorization

We'll approve your return and email a prepaid shipping label instantly.

3

Ship It Back

Package securely, attach label, and drop off at any authorized carrier location.

4

Receive Refund

Once received & inspected, your refund is processed automatically.

Frequently Asked Questions

Quick answers to common return questions.

All tools, diagnostic kits, and accessories in unused condition with original packaging. Consumables like fluids, filters, or safety gear opened for use are non-returnable for safety and hygiene reasons.
Refunds are processed within 3-5 business days after we receive your return. Depending on your bank or payment processor, it may take an additional 5-10 business days to appear on your statement.
Yes! Select "Exchange" during the return request process. If the new item costs more, you'll only pay the difference. If it costs less, we'll refund the balance.
Absolutely. Contact our support team with the email address used for purchase and the approximate order date. We'll locate your order and assist you right away.
For all US and Canada orders, yes. The label is prepaid and emailed instantly upon approval. For international orders, we provide a discounted label or reimbursement up to $15 upon return receipt.

Need Help?

Our support team is here to make your return experience smooth.

📧 Email Support

Best for detailed questions, warranty claims, or return documentation.

returns@automotivediy.com

💬 Live Chat

Available Mon-Fri, 9AM-6PM EST. Average wait time: under 3 minutes.

Start Chat →

📞 Phone Support

Speak directly with a returns specialist for urgent issues.

1-800-DIY-RET (349-2277)