Warranty Policy

Our Promise

At Automotive DIY, we stand behind every tool and piece of equipment we sell. We believe in empowering DIY mechanics with professional-grade gear that lasts. Our warranty is designed to give you peace of mind and protect your investment in your automotive journey.

All warranties are valid only for the original purchaser and are non-transferable.

Warranty Coverage by Category

Product Category	Examples	Warranty Period
Tool Kits & Hand Tools	Socket sets, wrenches, screwdrivers, pliers	Lifetime
Diagnostic Equipment	OBD2 scanners, multimeters, code readers	Lifetime
Pneumatic & Power Tools	Impact wrenches, air compressors	2 Years
Accessories & Hardware	Jacks, stands, safety gear, storage	1 Year
Consumables	Oil, filters, brake pads, fluids	30 Days Quality Guarantee

What Is Covered

Our warranty covers defects in materials and workmanship under normal use. This includes:

• Structural Defects: Cracks, fractures, or failures in tool components not caused by misuse.
• Manufacturing Errors: Incorrect specifications, material flaws, or assembly issues.
• Electronic Malfunctions: Failure of diagnostic devices or power tools to function as described.
• Coating & Finish: Peeling, flaking, or excessive corrosion under normal storage conditions.

What Is Not Covered

The following conditions are not covered under our warranty:

• Normal Wear & Tear: Gradual deterioration due to regular use (e.g., worn socket corners, handle grip wear).
• Misuse or Abuse: Damage resulting from using tools beyond their intended capacity or for improper applications.
• Unauthorized Modifications: Alterations to the product that void manufacturer specifications.
• Accidental Damage: Dropping, impact damage, exposure to extreme temperatures, or liquid damage.
• Lack of Maintenance: Failure to follow care instructions for power tools or diagnostic devices.
• Consumable Items: Items designed for single use or gradual depletion (e.g., lubricants, pads).

How to File a Warranty Claim

If you believe your product is covered under warranty, please follow these steps:

Claim Requirements

• Original proof of purchase (order confirmation or receipt).
• Clear photographs or video demonstrating the defect.
• Product serial number (if applicable).
• Detailed description of the issue and usage context.

Resolution Options

Upon approval, we may offer one of the following:

• Replacement: A new or refurbished unit of equal or greater value.
• Repair: Professional repair at our facility (for power/diagnostic tools).
• Refund: Full or partial refund based on depreciation (if replacement is unavailable).

Automotive DIY covers return shipping for approved warranty claims within the continental US.

Frequently Asked Questions

Is the lifetime warranty truly for life?

Yes. For tool kits and diagnostic equipment, our lifetime warranty applies for the original purchaser's lifetime. It does not transfer to subsequent owners.

How long does a warranty claim take?

Most claims are processed within 5–7 business days. Shipping time for replacements varies by location.

What if I can't find my receipt?

Warranty claims require proof of purchase. If you have your order number or can provide the credit card used, we can often locate your transaction.

Does the warranty cover calibration drift on diagnostic tools?

Yes, if the drift occurs within manufacturer tolerances and is due to internal defect, it is covered. Calibration damage from electrical surges or misuse is not covered.