Browse by Category
Orders & Shipping
24 Articles
Track packages, delivery timelines, shipping restrictions, and address changes.
Tools & Hardware
38 Articles
Tool usage guides, compatibility checks, maintenance tips, and missing parts requests.
OBD & Software
15 Articles
OBD2 scanner setup, app pairing, firmware updates, and error code troubleshooting.
Billing & Subscriptions
12 Articles
Manage payments, update cards, cancel subscriptions, and invoice downloads.
DIY Guides & Tutorials
500+ Guides
Access our library of step-by-step repair guides for hundreds of vehicle models.
Courses & Academy
9 Articles
Student login, course access issues, certification downloads, and instructor contact.
Popular Questions
How do I reset my password?
Click "Forgot Password" on the login page. Enter your email address, and we'll send you a secure link to reset your password. If you don't receive the email within 5 minutes, check your spam folder or contact support.
What is your return policy for tool kits?
We offer a 30-day money-back guarantee on all unopened tool kits. For opened items, please review our Warranty & Replacement Policy. Some consumables like fluids and filters are non-returnable unless defective.
How do I activate my Video Academy subscription?
After purchase, log in to your account and navigate to My Account > Subscriptions. Your access should be instant. If videos don't load, try clearing your browser cache or using a supported browser like Chrome or Firefox.
How do I submit a warranty claim?
All Automotive DIY tools come with a lifetime warranty against defects. To file a claim, go to Support > Warranty Claims, provide your order number, photos of the defect, and a brief description. We typically process replacements within 3-5 business days.
My OBD2 scanner isn't connecting. What should I do?
1. Ensure the ignition is ON (engine doesn't need to be running).
2. Check that the scanner is securely plugged into the OBD2 port.
3. Verify Bluetooth is enabled on your device.
4. Update the scanner firmware via the app.
If issues persist, please contact support for diagnostic steps.
2. Check that the scanner is securely plugged into the OBD2 port.
3. Verify Bluetooth is enabled on your device.
4. Update the scanner firmware via the app.
If issues persist, please contact support for diagnostic steps.
Recent Knowledge Base Articles
View All →
Guide
How to Replace Brake Pads (2015-2023 Models)
Complete step-by-step guide with torque specs and tool list for front and rear brake jobs.
TroubleshootFixing Check Engine Light P0171 Code
Common causes for lean fuel mixture codes and how to diagnose vacuum leaks vs MAF sensor issues.
BillingHow to Update Your Payment Method
Instructions for changing credit cards, adding PayPal, and managing billing addresses securely.
GuideDIY Transmission Fluid Change
Learn the drain-and-fill method vs pan drop for automatic transmissions. Includes fluid types.
TroubleshootOBD2 Scanner Not Detected by Phone
Solving Bluetooth pairing issues, app permissions, and firmware update procedures.
BillingUnderstanding Subscription Tiers
Comparison of Basic, Pro, and Master plans. What's included in each tier and how to upgrade.