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Warranty Claims Center

Streamlined process to file, track, and resolve your warranty claims. We stand behind every product we sell.

Warranty Coverage

Choose the tier that matches your purchase. All claims are processed within 3-5 business days.

STANDARD

1-Year Limited

Covers manufacturing defects on consumer accessories and basic hand tools.

  • Defects in materials/workmanship
  • Free replacement or refund
  • Original purchase required
PRO

2-Year Extended

Applies to power tools, diagnostic scanners, and premium tool kits.

  • Full 24-month coverage
  • Free shipping on returns
  • Priority claim processing
LIFETIME

Lifetime Warranty

Reserved for pro-grade torque wrenches, specialty sockets, and select equipment.

  • Covered for life of the product
  • No depreciation deductions
  • Direct manufacturer support

How to File a Claim

Follow these four simple steps to get your issue resolved quickly.

1

Locate Order Info

Find your order number, invoice, or serial number from your original purchase.

2

Submit Online

Fill out the claim form below with product details and a description of the issue.

3

Verification

Our team reviews your submission and may request additional photos or info.

4

Resolution

Receive a replacement, repair, or full refund via your original payment method.

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Submit Your Claim

All fields marked with * are required. We aim to respond within 24 hours.

✅ Claim Submitted Successfully

Your claim ID has been generated. Check your email for next steps and tracking updates.

Claim Requirements

Ensure you have the following ready before submitting.

📄 Proof of Purchase

Original invoice, receipt, or order confirmation email showing date and product details.

🔢 Product Identification

Model number, SKU, or serial number typically found on the product packaging or body.

📸 Visual Evidence

Clear photos or short videos demonstrating the defect or issue from multiple angles.

📍 Contact Information

Valid email and phone number for our warranty team to reach you regarding your claim.

Frequently Asked Questions

Quick answers to common warranty and claim questions.

How long does the warranty claim process take?
Most claims are reviewed within 3-5 business days. Once approved, replacements are typically shipped within 24-48 hours. Refunds are processed within 5-7 business days after return authorization.
What is NOT covered under warranty?
Normal wear and tear, misuse, accidents, unauthorized modifications, cosmetic damage from improper storage, and consumable parts (like belts or filters) are excluded.
Do I need to return the defective product?
In most cases, yes. We will provide a prepaid RMA shipping label once your claim is verified. For high-value items, inspection may be required before a replacement is issued.
Can I transfer the warranty to someone else?
Standard and Pro warranties are non-transferable and tied to the original purchaser. Lifetime warranties may be transferred once with proof of original purchase and a $15 admin fee.
I lost my receipt. Can I still file a claim?
We may be able to locate your order using your email address, credit card last 4 digits, or credit card statement date. Contact our support team for assistance before filing.

Need Help With Your Claim?

Our warranty specialists are here to assist you Monday through Friday, 8AM - 6PM EST.

📞
1-800-DIY-WARY
📧
warranty@automotivediy.com
💬
Live Chat (Website)