Refund Policy & Guarantees

🛡️ 30-Day Money-Back Guarantee

We offer a full refund on all individual course purchases within 30 days of your initial purchase date, no questions asked. This guarantee applies to students who have not consumed more than 20% of the course content.

📋 Eligibility Criteria

To qualify for a full refund, your request must meet the following conditions:

• Submitted within 30 calendar days of the purchase date
• Less than 20% of video lessons or course modules have been accessed/completed
• The course has not been downloaded for offline viewing (if applicable)
• Original payment method is still active

🔄 Refund Process & Timeline

Once your refund request is approved, here's what happens next:

• Step 1: Submit your request via our form below or email support@eduverse.com
• Step 2: Our team reviews your eligibility within 1-2 business days
• Step 3: Approved refunds are processed to your original payment method within 5-10 business days
• Step 4: You'll receive an email confirmation with tracking details

Note: Bank processing times may vary. We recommend contacting your financial institution if funds don't appear after 10 business days.

⚠️ Exceptions & Non-Refundable Items

While we strive to accommodate all students, the following are excluded from our refund policy:

• Courses purchased through third-party marketplaces or bundled packages
• Subscription plans cancelled after the 30-day trial period (prorated refunds may apply)
• 1-on-1 mentorship sessions or live workshop tickets after the event date
• Physical materials, books, or hardware kits shipped to your address