Frequently Asked Questions

Our main facility is open Monday through Saturday from 8:00 AM to 8:00 PM. Our Emergency Care department is available 24/7, 365 days a year. For specific department hours, please check our Services page or contact our front desk.

We are located at 123 Health Avenue, New York, NY. We offer ample validated parking for patients and visitors. Detailed directions and parking information are available on our Contact page.

Yes, we have a multi-level parking garage directly connected to our facility. Parking is validated for up to 4 hours for all patient appointments. We also have designated accessible parking spaces near all entrances.

You can book an appointment in several ways:
1. Online: Use our secure booking portal to select a doctor, service, and time slot.
2. Phone: Call our appointment line at (800) 123-4567.
3. In-Person: Visit our front desk during operating hours.
New patients are encouraged to book online for a streamlined experience.

Yes, you can cancel or reschedule your appointment up to 24 hours in advance. You can do this through your patient portal account, by calling our appointment line, or by responding to your appointment reminder email/text. Late cancellations may be subject to a fee.

We recommend arriving 15 minutes before your scheduled appointment to complete any necessary check-in procedures. For your first visit, please arrive 30 minutes early to complete new patient registration forms and insurance verification.

Health accepts most major insurance providers. We recommend verifying your coverage before your visit. You can check if your insurance is accepted on our Insurance page or call our billing department at (800) 123-4568 for confirmation.

Please bring your current insurance card, a government-issued photo ID, and any relevant medical records or prescriptions. If you have a referral from your primary care physician, please bring that as well.

We offer a comprehensive range of services including Cardiology, Neurology, Orthopedics, Ophthalmology, Pediatrics, Women's Health, Laboratory Diagnostics, and 24/7 Emergency Care. With over 200 expert doctors, we provide integrated care for most medical conditions.

Yes, we offer secure telehealth visits for follow-up appointments, certain consultations, and medication management. You can book a virtual visit through our patient portal. We provide a user-friendly video platform that works on most devices.

Lab results are typically available within 24-48 hours. You can access your results securely through our Patient Portal. Your doctor will also contact you to discuss any abnormal results and next steps for your care.

For life-threatening emergencies, call 911 immediately. For urgent medical issues that require same-day attention, visit our Emergency Care department, which is open 24/7. For non-urgent issues, please contact us to schedule an appointment as soon as possible.

Absolutely. Health is committed to protecting your privacy. We comply with all HIPAA regulations and use state-of-the-art encryption for all digital communications. Your medical information is only shared with your authorized care team and with your explicit consent.

Yes, you can request a specific doctor when booking your appointment. During the online booking process, you can filter by physician name, specialty, or gender preference. When booking by phone, simply inform the scheduler of your preference.

Yes, we offer professional interpretation services in over 20 languages to ensure clear communication. Please inform our staff upon check-in if you require translation services, and we will arrange this at no additional cost to you.