2. Information We Collect
Last Updated: January 15, 2025LoveLink is committed to transparency. We collect information to help you find meaningful connections, ensure your safety, and improve our services. This section details exactly what we collect and why.
A. Information You Provide Directly
When you use LoveLink, you may choose to provide certain information to create and customize your dating experience:
- Account Credentials: Email address, phone number, username, and password for account creation and security.
- Profile Information: Name, age, gender, location, photos, bio, interests, relationship goals, and preferences shared during profile setup.
- Communications: Messages, voice notes, and video call metadata exchanged with other users within the platform.
- Payment & Billing: Credit/debit card details, billing address, and transaction history when you purchase Premium or VIP subscriptions. We do not store full card numbers; payments are processed by secure, PCI-compliant third-party providers.
- Support & Feedback: Information provided when contacting customer support, participating in surveys, or submitting bug reports.
B. Information Collected Automatically
Certain data is collected automatically when you access or use the LoveLink app or website:
- Device & Technical Data: Device type, operating system, browser type, IP address, unique device identifiers, and mobile network information.
- Usage Data: Pages visited, features used, search queries, match interactions (likes, skips, matches), session duration, and crash reports.
- Location Data: Approximate or precise geographic location based on GPS, Wi-Fi, or IP address, used for distance-based matching and safety features. Location sharing is opt-in and can be disabled in settings.
- Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to maintain session state, remember preferences, analyze traffic, and deliver personalized content. You can manage cookie preferences in your browser or via our Cookie Settings page.
C. Information from Third Parties
We may receive information about you from external sources to enhance your dating experience:
- Social Media Platforms: If you choose to sign up or connect via Facebook, Apple, or Google, we may receive your public profile information, friend lists (if permitted), and contact details based on your privacy settings on those platforms.
- Partners & Service Providers: Data from analytics providers, fraud detection services, and payment processors to verify accounts, prevent abuse, and ensure platform security.
- Public & User-Generated Sources: Information made publicly available by you or other users on social media or public directories, used for profile verification and safety screening.
D. How We Use This Information
All collected information is used to:
- Facilitate matching using our AI compatibility algorithms
- Verify identity and screen for fake or malicious accounts
- Enable communication features (messaging, video, voice)
- Process payments and manage subscriptions
- Improve platform performance, security, and user experience
- Comply with legal obligations and enforce our Terms of Service
Your Control: You can update, modify, or delete most of your personal information at any time via your Account Settings. For data deletion requests or questions about our practices, contact our Privacy Team at privacy@lovelink.com.
For the complete Privacy Policy, including data sharing practices, international transfers, and your legal rights, please visit our main Privacy Policy page.