At LuxeMart, we are dedicated to ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, or circumstances may change. This Refund Policy outlines the conditions and procedures for returning items and requesting refunds.
Quick Summary: You have 30 days from the date of delivery to request a refund. Items must be unused, in original packaging, and accompanied by proof of purchase.
To qualify for a refund or exchange, your return must meet the following criteria:
Orders placed during promotional periods or sales events are eligible for refund based on the price actually paid by the customer.
For health, safety, and quality assurance reasons, the following items cannot be returned or refunded:
We've streamlined our return process to make it as convenient as possible:
Contact our support team via email, phone, or your account dashboard.
We'll provide a Return Merchandise Authorization (RMA) number and shipping instructions.
Pack items securely with the RMA label and drop off at the designated carrier.
Our team inspects returned items to verify condition and eligibility.
Once approved, your refund is processed to the original payment method.
Refunds are processed within 3–5 business days after we receive and approve your return. The time it takes for the funds to appear in your account depends on your payment provider:
You will receive an email confirmation once your refund has been initiated and again when it has been fully processed.
Return Shipping: Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect. In such cases, LuxeMart provides a prepaid return label upon request.
Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos. We will expedite a replacement or full refund at no cost to you.
If you have questions about this policy or need assistance with a return, our customer care team is here to help:
This Refund Policy operates in conjunction with our Terms of Service and Privacy Policy. By purchasing from LuxeMart, you agree to these terms.
Our support team is ready to assist with returns, exchanges, or any questions.
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