Get In Touch

We'd love to hear from you. Reach out and our team will respond within 24 hours.

📍

Visit Our Store

123 Commerce Avenue, Suite 400
New York, NY 10001

📞

Call Us

+1 (800) 555-1234
Toll-free within the US

Send Us a Message

Fill out the form below and we'll get back to you shortly.

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We typically reply within 24 hours.

Our Office Locations

Visit us at any of our offices worldwide

🏢 HQ

New York — Headquarters

📍123 Commerce Ave, Suite 400, New York, NY 10001
📞+1 (800) 555-1234
✉️hello@luxemart.com
🏢 EU Office

London — European Hub

📍45 Oxford Street, London W1D 2DZ, UK
📞+44 20 7946 0958
✉️uk@luxemart.com
🏢 APAC Office

Tokyo — Asia Pacific

📍2-8-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005
📞+81 3-5555-0123
✉️apac@luxemart.com

Frequently Asked Questions

Quick answers to the most common questions

How long does shipping take?
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Standard shipping takes 5-7 business days within the US. Express shipping (2-3 days) and next-day options are available at checkout. International shipping typically takes 10-15 business days depending on the destination country.
What is your return policy?
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We offer a 30-day hassle-free return policy on all unused items in their original packaging. Simply initiate a return through your account dashboard, and we'll provide a prepaid shipping label. Refunds are processed within 5-7 business days after we receive the return.
How can I track my order?
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Once your order ships, you'll receive a tracking number via email. You can track your package directly on our website by logging into your account and visiting "My Orders," or by clicking the tracking link in your shipment confirmation email.
Do you offer international shipping?
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Yes! We ship to over 150 countries worldwide. International shipping rates and delivery times vary by location. Duties and taxes may apply depending on your country's regulations and will be collected at checkout or upon delivery.
Can I change or cancel my order?
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You can modify or cancel your order within 1 hour of placing it. After that, the order will enter our fulfillment process. Please contact our support team immediately with your order number if you need changes. We'll do our best to accommodate your request.
Is my payment information secure?
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Absolutely. We use 256-bit SSL encryption for all transactions and are PCI DSS compliant. We never store your full credit card information on our servers. All payments are processed through trusted, certified payment gateways.

Business Hours

Our customer support team is available during the hours listed below. For urgent matters outside these hours, please use our emergency contact.

Monday9:00 AM – 6:00 PM EST
Tuesday9:00 AM – 6:00 PM EST
Wednesday9:00 AM – 6:00 PM EST
Thursday9:00 AM – 6:00 PM EST
Friday9:00 AM – 6:00 PM EST
Saturday10:00 AM – 4:00 PM EST
SundayClosed

🚨 Urgent Support

For time-sensitive issues like fraudulent charges or critical order problems, contact our emergency line available 24/7.

📞 +1 (800) 555-9999 — 24/7 Line