Shipping Options
We offer multiple shipping options to suit your needs. Choose the one that works best for you at checkout. All orders include tracking information sent directly to your email.
Standard Shipping
- Free on orders over $50
- Full tracking included
- Email notifications
- Signature on delivery
Express Shipping
- Priority processing
- Real-time GPS tracking
- Weekend delivery available
- Insured up to $500
Overnight Shipping
- Guaranteed next-day
- Before 10 AM delivery
- Full insurance coverage
- Dedicated support line
Free Shipping Threshold: Enjoy free standard shipping on all domestic orders totaling $50 or more. Express and overnight shipping discounts apply at $100+.
International Shipping
We ship to over 150 countries worldwide. International orders are processed within 1â2 business days and delivered via our trusted global partners.
| Region | Delivery Time | Cost | Tracking |
|---|---|---|---|
| North America (US & Canada) | 5â10 Business Days | $9.99 â Free over $75 | Full tracking |
| Europe & UK | 7â14 Business Days | $14.99 â Free over $100 | Full tracking |
| Asia Pacific | 10â20 Business Days | $16.99 â Free over $120 | Full tracking |
| Middle East & Africa | 12â21 Business Days | $19.99 â Free over $150 | Full tracking |
| South America | 14â25 Business Days | $19.99 â Free over $150 | Full tracking |
Customs & Duties: International orders may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping prices.
Order Tracking
Stay updated on your order's journey from our warehouse to your doorstep. We provide real-time tracking for every order.
đ§ Email Notifications
Receive automatic email updates at every stage: order confirmed, shipped, out for delivery, and delivered. Check your inbox (and spam folder) for notifications from orders@luxemart.com.
đą Track Online
Log into your LuxeMart account and visit "My Orders" to see real-time tracking information. Click the tracking link to see your package's exact location on the map.
đ Carrier Support
Each shipment comes with a tracking number. Use it on your carrier's website (FedEx, UPS, DHL) for detailed delivery progress and estimated delivery time.
â° Delivery Estimates
Delivery times are estimates and may vary due to weather, customs, or carrier delays. If your order hasn't arrived within the estimated window, contact us immediately.
Return Policy
We want you to love every purchase. If you're not completely satisfied, we make returning items simple and hassle-free. Here are the key details of our return policy.
â° 30-Day Window
You have 30 days from the date of delivery to initiate a return. Items must be in their original condition â unworn, unwashed, with all tags attached and original packaging intact.
đ° Full Refund
Eligible returns receive a full refund of the item price plus original shipping costs. Refunds are processed within 5â7 business days after we receive and inspect the returned item.
đĢ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned: undergarments, swimwear, beauty products, personalized items, and gift cards.
đ Gift Returns
Items purchased as gifts can be returned within 30 days. You'll receive a store credit card for the full value, which can be used for any future purchase on LuxeMart.
Return Shipping Costs: For domestic returns, we provide free return shipping labels. International return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.
How to Return an Item
Returning an item is easy. Follow these four simple steps to get your refund or exchange processed quickly.
Start a Return
Go to My Orders, select the item(s) you want to return, and choose a reason for the return.
Print Label
We'll email you a prepaid return shipping label. Print it and attach it to your package.
Ship It Back
Drop off your package at any authorized carrier location or schedule a free pickup.
Get Refunded
Once we receive and inspect your return, your refund will be issued within 5â7 business days.
Exchanges
Need a different size, color, or style? We offer hassle-free exchanges so you can find the perfect item.
đ Size Exchanges
Apparel and footwear can be exchanged for a different size at no additional shipping cost within the US. Select "Exchange" when initiating your return and choose the new size.
đ¨ Color/Style Exchanges
Want a different color or variant? Exchanges are processed as a return + new order. Any price difference will be charged or refunded to your original payment method.
⥠Fast Exchange
Our "Fast Exchange" service sends your replacement item before we receive the original â available for US orders only. No need to wait for a refund.
đ International Exchanges
International exchanges follow the return-then-reorder process. Return shipping costs apply unless the exchange is due to a defect or our error.
Frequently Asked Questions
Find quick answers to the most common questions about our shipping and return policies.
How long does shipping take?
Standard shipping takes 5â7 business days within the US. Express shipping takes 2â3 business days, and overnight shipping delivers the next business day. International shipping times vary by region, ranging from 5â25 business days.
Can I change my shipping address after ordering?
If your order hasn't been shipped yet, you can update the shipping address in your account under "My Orders". Once shipped, address changes are not possible. Contact our support team immediately if you need help.
What if my package arrives damaged?
We're sorry to hear that! Please contact our customer support team within 48 hours of delivery with photos of the damage. We'll send a replacement or issue a full refund â whichever you prefer â at no cost to you.
How do I return an item without original packaging?
Items must be returned in their original condition with all tags. If the original packaging is lost, you may return the item in a sturdy box. However, a 15% restocking fee may apply for items without original packaging.
When will I receive my refund?
Refunds are processed within 5â7 business days after we receive and inspect your returned item. The time it takes for the refund to appear in your account depends on your bank or payment provider (typically 3â10 additional business days).
Do you offer free return shipping?
Yes! We offer free return shipping labels for all domestic (US) returns. International customers are responsible for return shipping costs unless the return is due to a defective item or our error.
Can I cancel my order after it's placed?
Orders can be cancelled within 2 hours of placement if they haven't been processed for shipping. After that, you'll need to wait for delivery and then initiate a return. Contact support as soon as possible for the best chance of cancellation.
What about customs duties for international orders?
International orders may be subject to import duties, taxes, and customs fees determined by the destination country. These charges are collected by the carrier upon delivery and are the responsibility of the recipient. They are not included in our product or shipping prices.
Still Have Questions?
Our customer support team is available 24/7 to help with any shipping or return inquiries. We typically respond within 2 hours.