How Can We Help You Today?

Setting up your pet's profile is quick and easy:

• Navigate to My Profile → My Pets in your dashboard
• Click "Add a New Pet" and fill in their name, breed, age, weight, and any allergies
• Upload a photo and set preferences for food, medications, and care reminders
• Save and your personalized recommendations will start immediately

Your pet's profile helps us tailor nutrition plans, care reminders, and product recommendations specifically for them.

We offer multiple shipping options to fit your needs:

• Standard Shipping: 5–7 business days (free on orders $50+)
• Express Shipping: 2–3 business days ($9.99 flat rate)
• Same-Day Delivery: Available in select metropolitan areas ($14.99)
• Paws Source Subscription: Free same-day delivery on all orders as a Pro member benefit

All orders come with tracking, and you'll receive email notifications at each shipping stage.

Our 24/7 veterinary consultation service connects you with certified vets whenever you need them:

• Available via video call, phone, or secure chat through your Paws Source app
• Pro and Elite members get unlimited consultations; Starter members receive 2/month free
• Certified veterinarians across all specialties — general practice, dermatology, nutrition, and more
• Follow-up messages and prescription referrals included at no extra cost

Important: For emergencies, please call your local emergency vet clinic or 911 immediately.

Absolutely! You have full control over your subscription:

• Change plans: Go to Account → Subscription and select a different plan — changes apply at your next billing cycle
• Cancel: Cancel anytime from the same page with no penalties or hidden fees
• Pause: Temporarily pause your subscription for 1–3 months while keeping your benefits
• Refunds: Unused portions of your plan are prorated and refunded within 5 business days

If you need help, our support team is available 24/7 to walk you through the process.

We want you and your pet to be completely satisfied:

• 30-day return window on all unopened products
• 100% satisfaction guarantee — if your pet doesn't love it, we'll make it right
• Open food products may be returned within 14 days if partially used
• Refunds processed to original payment method within 3–5 business days
• Return shipping labels provided free of charge for all orders

To start a return, visit My Orders → Request Return in your dashboard.

Booking is simple and flexible:

• Grooming: Navigate to Services → Grooming, select your preferred location, package, and time slot
• Boarding: Go to Boarding & Daycare → Book Now, enter your dates, and select the care level you need
• You'll receive a confirmation email with all details, check-in instructions, and your pet's care profile
• Pro and Elite members can book with priority access to peak-time slots