Delivery & Shipping Policy

📦 Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.

🚚 Shipping Options & Rates

We offer flexible shipping methods tailored to your schedule and budget. All rates apply to standard packages within the contiguous United States.

Shipping costs are calculated and displayed at checkout before payment. International shipping rates vary by destination and will be quoted during checkout.

🌍 Delivery Locations

• Domestic: We ship to all 50 U.S. states and Washington D.C. Alaska and Hawaii may incur additional remote-area surcharges (automatically applied at checkout).
• Canada: Standard 7–10 business days. Duties and taxes may apply upon delivery.
• International: Select regions only. Delivery times range from 10–21 business days depending on customs processing.

P.O. Boxes are accepted for Standard and Express shipping only. Overnight delivery requires a physical street address.

📍 Order Tracking

Once your order ships, you’ll receive a confirmation email containing your tracking number and carrier details. You can also track your shipment anytime by logging into your Paws Source account and visiting "My Orders".

Tracking updates typically begin within 24 hours of shipment. If tracking shows no movement after 48 hours, please contact our support team.

⚠️ Delayed, Lost, or Damaged Packages

We partner with trusted carriers to ensure safe and timely delivery. However, in the rare event of a delivery issue:

1. Delays: If your order hasn’t arrived within the estimated window, check tracking first. Carrier delays (weather, holidays) are beyond our control but we’ll assist in locating your package.
2. Lost Packages: If tracking shows no delivery and the estimated window has passed by 5+ business days, contact us immediately. We’ll initiate a carrier investigation or send a replacement/refund at no cost.
3. Damaged Items: Please inspect your package upon arrival. If items are damaged, refuse the delivery or note the damage on the carrier’s receipt. Send photos to support@pawssource.com within 48 hours for a free replacement.

📝 Policy Updates

Paws Source reserves the right to update this delivery policy at any time to reflect changes in shipping rates, carrier partnerships, or operational improvements. The effective date will be noted at the top of this page. Continued use of our services indicates acceptance of updated terms.