We want you and your pet to be completely satisfied. If you're not, our hassle-free return process has you covered.
Most items purchased from Paws Source are eligible for return. Here's what you need to know.
Unopened bags of food, sealed toys, unused grooming supplies, and accessories in original packaging are fully eligible.
If your item arrived damaged or is defective, we'll send a replacement or full refund at no extra cost to you.
Gift purchases can be returned with the gift receipt. Refunds are issued as a Paws Source store credit.
Our streamlined 4-step process makes returns quick and stress-free.
Log into your Paws Source account and navigate to Orders > Request Return. Alternatively, use the return form below or email returns@paws-source.com with your order number.
Within 24 hours, you'll receive a prepaid return shipping label via email. Print it and attach it to your package. Free shipping on all returns!
Place the item back in its original packaging (if possible) and drop it off at any authorized carrier location. Keep your tracking number for reference.
Once we receive and inspect your return, your refund is processed immediately. You'll get a confirmation email as soon as it's done. Refunds in 3–7 business days
Fill out the form below and our team will process your return within 24 hours.
Transparent refund processing for every payment method.
Refunds are processed to the original card within 3–7 business days after we receive your return. Depending on your bank, it may take up to 10 business days to appear on your statement.
Refunds to your bank account typically take 5–10 business days to process and appear in your account after we confirm receipt of the returned item.
Store credit is issued instantly upon approval of your return request. You'll receive a confirmation email with your credit balance and a unique code to use at checkout.
Refunds to digital wallets are processed within 1–3 business days. The funds will appear in your wallet account shortly after processing.
Some items cannot be returned for health, safety, or regulatory reasons.
Open pet food & treats — For food safety, opened bags of food or treats cannot be returned unless defective.
Live animals & supplies — Live animals, aquarium water, and associated supplies are non-returnable.
Personalized items — Custom-engraved collars, name tags, and personalized products are final sale.
Medications & supplements — Prescribed medications and opened supplements cannot be returned for safety.
Hygiene products — Items like pet beds (used), grooming tools in contact with skin, or dental chews are final sale.
Service animals' equipment — Harnesses and gear purchased through insurance programs are final sale.
Quick answers to the most common return-related questions.
Our support team is here to help you every step of the way. Reach out and we'll get your return sorted quickly.