How to Enable Two-Factor Authentication (2FA)

Two-Factor Authentication (2FA) adds an essential extra layer of security to your RaiseIt account. When enabled, you'll need to verify your identity with a second method (like an authenticator app) in addition to your password whenever you sign in from a new device.

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Highly recommended for all creators and backers. 2FA protects your campaign funds, personal data, and supporter information from unauthorized access.

Prerequisites

A mobile device with an authenticator app installed (e.g., Google Authenticator, Authy, Microsoft Authenticator)
Access to your RaiseIt account and email
A stable internet connection

Step-by-Step Guide

Log in to your RaiseIt account using your email and password. Navigate to your account dashboard by clicking your profile icon in the top-right corner.
Go to Security Settings. In the left sidebar, click Settings → Security & Privacy. You'll see an option labeled Two-Factor Authentication with a toggle switch.
Scan the QR code. Toggle 2FA on. A QR code and a backup setup key will appear. Open your authenticator app, tap Add Account → Scan QR Code, and point your camera at the screen.
Enter the verification code. Your authenticator app will generate a 6-digit code that refreshes every 30 seconds. Type this code into the RaiseIt input field and click Verify.
Save your backup codes. For your safety, generate and securely store 10 backup recovery codes. Download them or save them in a password manager. These are your only way to recover your account if you lose your phone.

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Success! 2FA is now active. You'll be prompted for a 2FA code the next time you sign in from an unrecognized device.

Troubleshooting

Can't scan the QR code?

Tap "Can't scan? Enter code manually" below the QR code. Copy the 16-character setup key and paste it into your authenticator app's manual entry field.

Lost your authenticator device?

Use one of your saved backup codes to sign in. Once logged in, immediately regenerate a new QR code and backup set in Settings → Security.

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Never share your backup codes or 2FA setup key with anyone. RaiseIt staff will never ask for these credentials.

Frequently Asked Questions

Will 2FA affect my ability to manage campaigns?

No. 2FA only verifies your identity during login and sensitive actions (like changing payout details or editing campaign terms). Once authenticated, your workflow remains unchanged.

Can I disable 2FA later?

Yes. Go to Settings → Security and toggle 2FA off. You'll be asked to enter your password and a current 2FA code to confirm the change.

Does RaiseIt support SMS 2FA?

For maximum security, we recommend app-based authenticators over SMS. SMS can be vulnerable to SIM-swapping attacks. Authenticator apps are free, offline-capable, and significantly more secure.

Next Steps

Now that your account is secured, consider exploring these additional safety features:

Session Management: Review active devices and log out of unrecognized sessions
Payment Verification: Add ID verification for faster campaign payouts
Team Permissions: Set role-based access if you're running a collaborative campaign