Privacy Policy

1. Introduction

Welcome to RaiseIt ("we," "our," or "us"). We are committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy explains our practices regarding the collection, processing, and disclosure of your personal data when you use our crowdfunding platform, website, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms, please do not access our Services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, password, and profile details when you register or update your account.
• Campaign Information: Project descriptions, videos, images, financial goals, and reward structures when you create a campaign.
• Payment & Financial Data: Billing address, payment method details (credit/debit cards, bank accounts), and transaction history when you back a campaign or withdraw funds. Note: We use secure third-party payment processors; we do not store full credit card numbers on our servers.
• Communications: Messages, feedback, survey responses, and customer support inquiries.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, click patterns, and interaction with campaigns.
• Device & Browser Information: IP address, browser type, operating system, device identifiers, and approximated geographic location.
• Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to maintain session security, remember preferences, analyze platform performance, and deliver personalized content.

3. How We Use Your Information

We use the information we collect to:

• Process and manage crowdfunding campaigns, pledges, and financial transactions.
• Verify identity, prevent fraud, and ensure platform security.
• Communicate with you regarding campaign updates, platform notices, and customer support.
• Personalize your experience, recommend relevant projects, and send marketing communications (with your consent where required).
• Analyze usage trends, improve platform functionality, and develop new features.
• Comply with legal obligations, enforce our Terms of Service, and protect rights.

4. Sharing & Disclosure of Information

We do not sell your personal information. We may share data in the following circumstances:

• Service Providers: Payment gateways, cloud hosting, analytics, email delivery, and fraud prevention vendors who assist in operating our platform under strict confidentiality agreements.
• Campaign Creators: When you back a project, we share necessary information (name, email, shipping address if applicable, pledge amount) with the campaign creator to fulfill rewards and communicate.
• Legal Compliance: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of RaiseIt, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including TLS/SSL encryption for data in transit, AES-256 encryption for data at rest, regular security audits, and access controls. While we strive to protect your data, no internet-based service is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to processing of your data.
• Request data portability in a machine-readable format.
• Opt out of marketing communications at any time via unsubscribe links or account settings.
• Manage cookie preferences through your browser or our cookie consent banner.

To exercise these rights, contact us at privacy@raiseit.com. We will respond to verifiable requests within 30 days, in compliance with applicable data protection laws (e.g., GDPR, CCPA/CPRA).

7. Children's Privacy

RaiseIt is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn we have collected data from a child without parental consent, we will take steps to delete it immediately. Parents or guardians who believe this has occurred may contact us for assistance.

8. International Data Transfers

Your information may be processed in countries other than your own, including the United States, where data protection laws may differ. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to maintain the confidentiality and security of your data during international transfers.

9. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Account data is typically retained while your account is active. Upon request, we may anonymize or delete stored data in accordance with legal requirements.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via email, in-app notification, or a prominent notice on our website. The "Last Updated" date at the top will reflect the most recent revision.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out: