Information We Collect
Transparency is at the heart of StarWave Entertainment. Learn exactly what data we gather, how we use it, and how we protect your privacy.
1 Overview
StarWave Entertainment ("we", "our", or "us") is committed to protecting your privacy. This page outlines the types of information we collect when you visit our websites, use our streaming platforms, attend our live events, or engage with our digital services. We believe in transparency, security, and giving you control over your data.
2 Personal Information
We may collect personal data that identifies you as an individual, including but not limited to:
- Name, email address, phone number, and mailing address
- Account credentials and password hashes
- Payment and billing information (processed securely via PCI-compliant third parties)
- Profile preferences, avatar images, and display names
- Communication records (support tickets, feedback, correspondence)
- Event registration details and ticket purchase history
We only collect personal information when you voluntarily provide it, such as during account creation, newsletter signup, or event registration.
3 Usage & Device Data
To improve our platforms and deliver seamless entertainment experiences, we automatically collect non-personal usage information, including:
- IP address, browser type, operating system, and device identifiers
- Pages viewed, content played, search queries, and interaction patterns
- Play history, watch time, skip rates, and engagement metrics
- Error logs, crash reports, and performance diagnostics
- Geolocation data (approximate, based on IP) for content licensing compliance
This data helps us optimize streaming quality, recommend relevant content, and maintain platform security.
5 How We Use Your Information
We use collected data to:
- Provide, maintain, and improve our entertainment platforms and services
- Process transactions, fulfill orders, and manage subscriptions
- Personalize content recommendations and user experience
- Communicate updates, event invitations, and security alerts
- Prevent fraud, detect abuse, and ensure compliance with licensing agreements
- Conduct analytics, research, and platform optimization
7 Security & Data Retention
We implement industry-standard security measures including encryption (TLS 1.3), access controls, regular audits, and employee training to protect your data. While no system is 100% secure, we continuously monitor and improve our defenses.
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, it is securely deleted or anonymized.
8 Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain data processing activities
- Request data portability in a machine-readable format
- Opt out of marketing communications at any time
- Withdraw consent for non-essential tracking
To exercise these rights, contact our Privacy Team via the details below. We will respond within 30 days as required by applicable privacy laws.
9 Children's Privacy
Our services are not directed to individuals under the age of 13 (or the applicable age of consent in your region). We do not knowingly collect personal information from children. If we discover that a child has provided data, we will take steps to delete it immediately. Parents or guardians may contact us to request review or removal of such information.
10 Contact Us
If you have questions, concerns, or requests regarding this policy or our data practices, please reach out:
- Email: privacy@starwaveentertainment.com
- Mail: StarWave Entertainment, Privacy Department, Hollywood, CA 90028
- Support Portal: support.starwaveentertainment.com