Home / Support / Closed Captions

Closed Caption Support

Learn how to enable, customize, and troubleshoot closed captions across all StarWave platforms. We're committed to making our content accessible to everyone.

📜 Closed Caption Overview

StarWave Entertainment provides SDH (Subtitles for the Deaf and Hard of Hearing) across all original productions and licensed content. Our captions include spoken dialogue, sound effects, and speaker identification to ensure full accessibility.

ℹī¸
Available in 12 languages. If your preferred language isn't listed, you can request it using the form below.

â–ļī¸ Enable & Disable Captions

1
Web & Desktop App
Click the CC or Speech Bubble icon in the bottom-right corner of the video player. Select your preferred language from the dropdown menu.
2
Mobile (iOS / Android)
Tap the screen during playback > Tap the CC icon > Choose language. You can also enable captions in Settings > Playback > Subtitles & CC to apply globally.
3
Smart TVs & Streaming Devices
Use your remote to pause playback > Navigate to Subtitles/CC > Select Auto or a specific language. Note: Some older TVs may require enabling CC in the TV's system settings first.

🎨 Customize Caption Style

StarWave supports the WCAG 2.1 accessible player standards. You can adjust text size, color, background, and window opacity directly in the player or via your OS accessibility settings.

  1. Open any video and click the Settings (⚙ī¸) gear icon.
  2. Select Subtitles > Subtitle Appearance.
  3. Adjust Font, Size, Color, Background, and Window to your preference.
  4. Changes are automatically saved to your StarWave account profile.

🔧 Troubleshooting Common Issues

⚠ī¸
If captions appear but are out of sync, your internet connection or device clock may be causing timing drift. Follow the steps below.

Captions Won't Turn On

  • Ensure you're not in DVD/ISO mode (some legacy players hide CC).
  • Verify that captions are available for your specific title (older third-party content may lack SDH).
  • Try switching languages or toggling Auto mode.

Text is Blurry or Overlapping

  • Reduce text size in Subtitle Appearance.
  • Enable Background and set opacity to 80%.
  • On Smart TVs, ensure your TV's "Enhance Subtitles" or "Clear Captions" setting isn't overriding the app.

Missing or Incorrect Captions

✅
Our community and professional transcription teams review captions regularly. If you find an error, please use the Report an Issue form below with timestamps.

❓ Frequently Asked Questions

Yes. All StarWave live broadcasts include real-time AI-assisted captions with human verification for accuracy. There may be a 2-5 second delay depending on network conditions.
Captions are embedded within the video stream. When you download content for offline viewing via the StarWave app, captions are included and will play automatically if enabled in your settings.
SDH (Subtitles for the Deaf and Hard of Hearing) includes both dialogue and sound cues. CC typically only transcribes spoken words. We default to SDH to ensure maximum accessibility across all titles.
Use the Report an Issue form on this page and select "Language Request". We track demand and prioritize high-request languages for our upcoming captioning batches.

📝 Report a Caption Issue

Found missing text, sync errors, or translation mistakes? Let us know. Please include the exact title, episode/segment, and timestamps.