Contact & Support

Have a question, need technical assistance, or want to discuss a new project? Our team is here to help.

Average response time: < 2 hours (business hours)
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Submit a Ticket

Best for detailed inquiries & project requests

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Email Support

Direct line to our core engineering team

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Live Chat

Available Mon-Fri, 9am - 6pm EST

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Knowledge Base

Docs, guides, API references & FAQs

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Support Hours & Info

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Global Coverage

We support clients across all time zones. Core team based in EST.

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Email Direct

support@thatisaq.com
For urgent production issues, add [URGENT] to the subject line.

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Phone (Enterprise)

+1 (555) 987-6543
Available for active contract holders.

System Status

All systems operational. API response time: 142ms average.

Frequently Asked Questions

How quickly will I receive a response?

Standard inquiries are typically answered within 2-4 business hours. High-priority and production-critical issues are escalated immediately and usually receive a response within 30 minutes during business hours.

What information should I include in a support ticket?

Please include: a clear description of the issue, steps to reproduce, expected vs actual behavior, environment details (browser, OS, app version), and any relevant logs or screenshots. The more context you provide, the faster we can resolve it.

Do you offer dedicated support for enterprise clients?

Yes. Enterprise and Growth tier clients receive a dedicated account manager, priority queue access, Slack/Discord integration, and scheduled monthly technical reviews. Contact sales to upgrade or learn more.

Can I request a refund or service adjustment?

Billing and contract adjustments are handled by our finance team. Please select "Billing & Invoices" in the subject dropdown, and we'll process your request within 1-2 business days.

Where can I find API documentation and technical guides?

Our complete developer portal is available at docs.thatisaq.com. It includes REST & GraphQL API references, SDK downloads, webhook guides, and interactive code examples.