Permitted Use & Prohibited Conduct

1. Purpose & Scope

Welcome to VitaWell. This policy establishes the standards for acceptable use of our health and wellness platforms, digital resources, booking systems, and community spaces. It is designed to ensure a safe, respectful, and medically responsible environment for all users, practitioners, and staff. By accessing or interacting with VitaWell services, you acknowledge that you have read, understood, and agreed to comply with these guidelines.

2. Permitted Use

VitaWell’s platforms, resources, and services are engineered exclusively to support your personal health, wellness, and lifestyle objectives. Permitted uses include, but are not limited to:

• Accessing evidence-based educational content related to nutrition, fitness, mindfulness, mental health, sleep optimization, and holistic wellness.
• Participating in guided wellness programs, virtual consultations, and community forums for personal development and accountability.
• Using scheduling, booking, client portal, and progress-tracking features to manage your wellness journey.
• Engaging respectfully with VitaWell practitioners, coaches, mentors, and community members.
• Sharing your personal wellness progress, reflections, and experiences within designated community spaces, provided all privacy, consent, and moderation guidelines are followed.
• Downloading or printing materials for personal, non-commercial reference only.

3. Prohibited Conduct

To maintain a safe, inclusive, and clinically responsible environment, the following conduct is strictly prohibited across all VitaWell channels:

1. Medical Misrepresentation: Impersonating a licensed healthcare professional, or providing unverified medical diagnoses, treatment advice, dosage recommendations, or prescription guidance.
2. Harmful Content: Sharing information that promotes unsafe practices, disordered eating, extreme dieting, toxic supplementation, or any behavior that may cause physical, psychological, or emotional harm.
3. Harassment & Discrimination: Engaging in abusive, threatening, harassing, or discriminatory behavior toward users, staff, or practitioners based on race, ethnicity, gender, age, disability, religion, sexual orientation, or any other protected characteristic.
4. Privacy Violations: Disclosing personal health information (yours or others’) without explicit consent, attempting to access, scrape, or misuse protected user data, or circumventing privacy controls.
5. Commercial Spam & Unauthorized Marketing: Posting unsolicited promotional material, affiliate links, third-party wellness products, or recruitment content without prior written authorization from VitaWell management.
6. System Abuse: Attempting to bypass security measures, automate access (bots/scrapers), reverse-engineer platforms, distribute malware, or disrupt service availability and integrity.
7. Intellectual Property Infringement: Reproducing, redistributing, or monetizing VitaWell proprietary content, course materials, or branding without explicit licensing agreements.

4. User Responsibilities

As a VitaWell user, you are responsible for:

• Maintaining the confidentiality and security of your account credentials and devices.
• Providing accurate, truthful health information when required for program customization or safety screening.
• Reporting violations of this policy, suspicious activity, or suspected harmful conduct immediately.
• Ensuring your interactions align with principles of empathy, evidence-based wellness, and mutual respect.
• Complying with all applicable local, state, and federal laws while using VitaWell services.

5. Enforcement & Consequences

Violations of this policy may result in disciplinary action, determined at VitaWell’s sole discretion. Potential consequences include, but are not limited to:

• Issuance of a formal written warning
• Temporary or permanent suspension of account access
• Removal of user-generated content or community privileges
• Cancellation of bookings, subscriptions, or service agreements without refund
• Referral to appropriate legal or regulatory authorities when laws or regulations are violated

VitaWell reserves the right to investigate all reported incidents, preserve relevant data, and determine appropriate corrective measures. We may also cooperate with law enforcement or regulatory bodies as required by law.

6. Policy Updates

VitaWell may update this policy periodically to reflect changes in services, legal requirements, community standards, or technological advancements. Users will be notified of material changes via email, platform announcement, or prominent on-site notification. Continued use of VitaWell services following updates constitutes acceptance of the revised terms. We encourage users to review this page regularly.

7. Contact & Reporting

If you have questions about this policy, need clarification on permitted uses, or wish to report a violation, please contact our compliance team:

• Email: compliance@vitawell.health
• Secure Reporting Portal: report.vitawell.health
• Phone: 1-800-VITA-WELL (Monday–Friday, 9 AM–6 PM EST)
• Mailing Address: VitaWell Compliance Dept., 450 Wellness Blvd, Suite 200, Austin, TX 78701

All reports are reviewed confidentially and acted upon within 48 business hours. Retaliation against good-faith reporters is strictly prohibited and may result in immediate account termination.