Your Rights & Choices

1 Right to Access

You have the right to request a copy of the personal information we hold about you. This includes details about your bookings, loyalty program status, communication preferences, and any other data collected through our website, mobile app, or customer service interactions.

We will provide this information in a commonly used, machine-readable format within 30 days of receiving your verified request.

2 Right to Rectification

If any of your personal data is inaccurate, outdated, or incomplete, you have the right to request correction. This includes updating your contact details, passport information, travel preferences, or payment methods on file.

Changes made through your account dashboard are processed instantly. For manual requests, we will update your records within 10 business days.

3 Right to Erasure ("Right to be Forgotten")

You may request the deletion of your personal data when it is no longer necessary for the purpose it was collected, when you withdraw consent, or when you object to its processing. Please note that certain data must be retained to comply with legal, tax, or security obligations related to travel bookings and hospitality services.

4 Right to Restrict Processing

You can request that we temporarily stop processing your data while we verify its accuracy, review your objection, or determine if legal grounds require us to retain it. During restriction, your data will be stored securely but not actively used for marketing or service delivery.

5 Right to Data Portability

For data you have provided based on consent or contract performance, you have the right to receive it in a structured, commonly used, and machine-readable format. You may also request that we transmit this data directly to another travel provider where technically feasible.

6 Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, and we will stop processing unless we demonstrate compelling legitimate grounds that override your interests.

7 Rights Regarding Automated Decision-Making

Our travel recommendations and pricing algorithms are designed to assist, not replace, human judgment. You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. Human review is always available upon request.

8 Withdrawal of Consent

Where we rely on your explicit consent to process data (such as for personalized travel alerts or loyalty program participation), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights

We strive to make privacy management straightforward. Follow these steps to submit a request:

We will acknowledge your request within 5 business days and respond fully within 30 days, or sooner if possible. No fee is charged for standard requests, though we may verify your identity to protect your data.

Regulatory Complaints

If you believe your data rights have not been respected, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address and resolve any concerns directly and promptly.