Frequently Asked Questions

Wp Admin provides comprehensive WordPress management services. We handle security monitoring, performance optimization, plugin/theme/core updates, daily backups, uptime monitoring, and technical support. Essentially, we act as your dedicated WordPress IT team so you can focus on your business instead of technical headaches.

Absolutely not. Our service is designed specifically for business owners, marketers, and agencies who want to offload the technical maintenance of their WordPress sites. We handle all the complex backend work, and our dashboard/reports are designed to be easily understandable by non-technical users.

Depending on your plan, you can manage anywhere from 1 to unlimited WordPress sites. Our Starter plan supports 1 site, Professional supports up to 5, and Enterprise is built for agencies managing dozens or hundreds of client sites. All sites share the same infrastructure and monitoring tools.

We never update a live site without testing first. All core, theme, and plugin updates are staged in an isolated environment. We test for compatibility, broken layouts, and functionality issues. Only after successful testing do we push updates to your live site. You'll receive a notification after each update cycle.

Despite our rigorous testing, rare conflicts can occur. That's why we take incremental backups before every update. If an issue arises, we can rollback to the previous stable version within minutes. Our team proactively monitors site health post-update and will fix any compatibility issues immediately.

Yes! Professional and Enterprise plans include installation, configuration, and basic setup of premium or free plugins and themes. We ensure they're optimized for performance and security. Complex custom development or highly specialized setups may require a separate quote, but standard e-commerce, SEO, and page builder plugins are included.

We use enterprise-grade backup solutions that store your files and database in multiple secure, off-server locations. Backups run daily (or hourly on Enterprise plans). You can request a one-click restore anytime, and our team can handle emergency recoveries in under 15 minutes. Backups are retained for 30 days by default, with longer retention available.

No. Our pricing is completely transparent. The monthly fee covers all listed services, and we charge $0 for onboarding or setup. There are no surprise charges for routine maintenance, security scans, or standard support requests. You only pay extra if you request custom development work outside our standard scope.

Yes, you can cancel your subscription at any time with no long-term contracts or cancellation fees. Changes take effect at the end of your current billing cycle. We also offer a 14-day free trial so you can experience our service risk-free before committing.

Yes. We offer a 15% discount when you choose annual billing. Agencies and resellers can also apply for our white-label partnership program, which includes custom pricing, dedicated account management, and branded reporting. Contact our sales team for a tailored quote.

If your site is compromised, we'll immediately isolate it, remove malware, patch vulnerabilities, and restore a clean backup. Our security team conducts a full forensic scan to identify the entry point and implements additional hardening measures. Cleanup is included in all plans at no extra cost.

We implement a multi-layered optimization strategy including: server-level caching (Redis/Memcached), CDN configuration, image compression & WebP conversion, database cleanup, lazy loading, minification of CSS/JS, and code delivery optimization. Most clients see 40-70% improvement in load times within the first month.

Yes. Our infrastructure monitors your site's uptime, SSL validity, DNS health, and security events every minute from multiple global locations. If an issue is detected, our team is alerted instantly and takes action before most visitors even notice. You'll receive proactive notifications via email or dashboard.

You can reach us through our client dashboard ticket system, email at support@wpadmin.com, or phone for Enterprise clients. Professional and Enterprise plans include priority support with guaranteed response times within 2 hours during business hours, and 4 hours for emergencies.

Absolutely. You can change your plan anytime from your dashboard. Upgrades take effect immediately with prorated billing. Downgrades apply at the start of your next billing cycle. Your data and backups are fully preserved during any plan transition.

Yes. We have extensive experience with custom themes and plugins. During onboarding, we'll audit your codebase to ensure compatibility with our maintenance workflows. If your site uses heavily modified core files or outdated custom code, we may recommend minor refactoring for long-term stability.