How can we help you?

We recommend keeping your WordPress core, themes, and plugins up-to-date at all times. Minor updates are automatically applied safely in staging environments first. Major version updates are scheduled during low-traffic windows with full backup verification to prevent downtime.

Our security monitoring detects threats in real-time. If malware is found, our team isolates the infection, performs a clean removal, restores compromised files from a known-good backup, and implements additional firewall rules to prevent recurrence. You'll receive a detailed incident report within 2 hours.

Yes! While our standard plans focus on administration and optimization, our Enterprise tier includes custom plugin development and third-party API integrations. You can also request a quote for one-off custom work through your dedicated account manager.

Backups are stored in geographically redundant, encrypted cloud storage separate from your hosting environment. Daily backups are retained for 30 days, weekly backups for 6 months, and monthly backups for 1 year. Real-time incremental backups are available on Enterprise plans.

Absolutely. Our Professional and Enterprise plans include fully customizable white-label reporting. You can brand performance, security, and uptime reports with your own logo and colors, perfect for sharing with your clients seamlessly.