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Quick access to our most requested support articles
Manage WAF rules, scan for malware, and configure login protection.
12 ArticlesOptimize page speed, configure CDN, and tune database queries.
18 ArticlesSchedule automated backups, perform manual snapshots, and restore sites.
9 ArticlesSafe update workflows, staging environment setup, and conflict resolution.
14 ArticlesManage subscriptions, upgrade/downgrade plans, and download invoices.
7 ArticlesUpdate profile settings, manage team access, and configure API keys.
11 ArticlesAnswers to common questions from our users
Go to your Dashboard > Sites > Add New Site. You'll need your WordPress admin URL and an API key or FTP credentials. Our guided wizard walks you through the secure connection process in under 3 minutes. We never store your admin passwords.
All updates and security patches are applied in a staging environment first. We test for compatibility, resolve conflicts automatically where possible, and only push to production after verification. You'll receive a notification before and after every major change.
Absolutely. Every managed site includes automated daily backups with 30-day retention. You can restore your entire site, database, or specific files with one click from your dashboard. Professional and Enterprise plans include real-time backups and instant rollback.
Visit Account > Billing to upgrade, downgrade, or cancel your subscription at any time. Changes take effect at the next billing cycle. Cancellations include prorated refunds for unused time. No hidden fees or long-term contracts required.
Starter plans receive support within 4 hours during business days. Professional plans are prioritized with a 1-hour response time. Enterprise clients enjoy 24/7 VIP support with guaranteed 15-minute response times and a dedicated account manager.
Our expert support team is ready to assist you. Choose your preferred contact method or submit a detailed ticket below for faster resolution.