Returns & Refunds Policy

Overview

At Automotive DIY, we want every mechanic to be completely satisfied with their purchase. If you're not happy with your tool kit, diagnostic equipment, or accessory, we've made returning and refunding straightforward. This policy outlines the terms under which we accept returns and process refunds.

Return Window

You have 30 calendar days from the date of delivery to initiate a return for most physical products. Returns requested after 30 days will not be accepted or refunded, unless covered under our limited warranty for manufacturing defects.

Eligibility Requirements

To qualify for a full refund, your return must meet the following criteria:

• Item is in its original, unused, and unmodified condition
• Original packaging and all accessories/manuals are included
• Proof of purchase (order confirmation or receipt) is provided
• Return is initiated through our official portal or customer support

Refund Process & Timeline

Once we receive and inspect your returned item:

• You'll receive a confirmation email within 48 hours
• Approved refunds are processed within 5–7 business days
• Funds are returned to the original payment method
• Credit card processing times may add an additional 3–5 business days depending on your bank

Return Shipping Costs

Customers are responsible for return shipping costs unless the item was defective, damaged in transit, or we shipped the incorrect product. We recommend using a trackable shipping service and insuring high-value items. We do not reimburse the original shipping fee for non-defective returns.

Non-Returnable Items

Due to hygiene, licensing, and inventory constraints, the following items cannot be returned or refunded:

• Digital purchases (video courses, PDF guides, software licenses)
• Opened OBD2 scanners with activated software/registrations
• Custom-engraved tools or personalized accessories
• Tool rental agreements (governed by separate rental terms)
• Gift cards once redeemed or partially used

Defective or Damaged Items

If your order arrives damaged or you receive a defective product, please report it within 48 hours of delivery. We will:

• Provide a prepaid return shipping label
• Issue a full refund or ship a replacement at no cost
• Waive all restocking fees

Please include clear photos of the damage/defect and your order number when contacting support.

Exchanges

We accept exchanges for items of equal or greater value. If the replacement costs more, you'll pay the difference. If it costs less, we'll refund the difference upon approval. Exchanges follow the same 30-day window and eligibility requirements as returns.

Contact Us

If you have questions about this policy or need help starting a return, our support team is ready to assist.