📖 Overview
At EliteCircle, we want you to feel confident in your membership journey. We stand behind the quality of our courses, community, and support. If your subscription doesn't meet your expectations, we've made it easy to cancel or request a refund without hidden fees or complicated processes.
🔑 Key Highlights
• Cancel anytime with no penalties
• 30-day money-back guarantee for new subscriptions
• Prorated refunds for annual plans
• Immediate processing via original payment method
⏳ Cancellation Policy
You may cancel your EliteCircle membership at any time. Cancellation takes effect at the start of your next billing cycle. You will retain full access to all paid features until the end of your current paid period.
- No cancellation fees or penalties apply.
- Completed courses, certificates, and community history remain accessible in "archived" mode.
- You can reactivate your account anytime by resuming your subscription.
✅ How to Cancel
1. Log in to your dashboard → Settings → Subscription
2. Click "Cancel Subscription"
3. Follow the prompts to confirm (no account deletion required)
💳 Refund Policy
We offer a straightforward refund structure to ensure fairness for all members:
- 30-Day Money-Back Guarantee: New monthly or annual subscribers can request a full refund within 30 days of their initial purchase.
- Post-30 Days (Monthly Plans): Refunds are generally not issued for partial months unless extraordinary circumstances apply. Contact support for case-by-case review.
- Annual Plans: If you cancel mid-year after the 30-day window, we issue a prorated refund for unused months, minus a 15% annual plan administration fee.
- Enterprise/Team Plans: Refund terms are governed by your signed agreement. Standard terms do not apply.
⚠️ Non-Refundable Items
Physical merchandise, 1-on-1 coaching packages already scheduled/completed, and third-party software licenses purchased separately are non-refundable unless explicitly stated.
Refund Processing Timelines
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit/Debit Card | 5–10 business days | Posted to original statement |
| PayPal | 3–5 business days | Refunded to linked bank/card |
| Bank Transfer | 7–14 business days | Depends on financial institution |
🏢 Enterprise & Team Plans
Organizations subscribing to EliteCircle Enterprise operate under customized service agreements. Cancellation typically requires 30 days' written notice. Refunds, if applicable, are calculated based on unused seats and remaining contract duration. Please refer to your signed contract or contact your dedicated Account Manager for specifics.
📝 How to Submit a Request
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1
Visit Your Account Dashboard
Navigate to Settings → Billing & Refunds to initiate automated cancellations or refund requests.
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2
Open a Support Ticket
For manual reviews, annual prorations, or enterprise queries, submit a ticket via our Help Center.
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3
Confirmation & Processing
You'll receive an email confirmation within 24 hours. Refunds are processed automatically and tracked in your billing history.
Need Help With Your Account?
Our support team is available Mon–Fri, 9AM–6PM EST. We respond to all refund & cancellation inquiries within 1 business day.