How can we help you?

Yes! We ship to over 150 countries worldwide. International shipping rates and delivery times vary by destination. Standard international shipping takes 7-14 business days, while express shipping takes 3-5 business days. Duties and taxes may apply depending on your country.

We offer a 30-day hassle-free return policy on most items. Items must be in original condition with tags attached and in original packaging. To start a return, visit your order history and select the item you'd like to return. Refunds are processed within 5-7 business days after we receive the returned item.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Klarna for buy-now-pay-later options. All payment information is encrypted and processed securely. We never store your full credit card details on our servers.

You can modify or cancel your order within 1 hour of placing it. After that, the order moves to processing and can no longer be changed. If you need to make changes after processing has started, please contact our support team immediately and we'll do our best to assist you.

Standard shipping is free on all orders over $50. For orders under $50, standard shipping is $5.99. Express shipping is available for $12.99 regardless of order value. Overnight shipping costs $24.99. LuxeMart Plus members enjoy free standard shipping on all orders with no minimum.

1. Log into your account and go to "Order History"
2. Select the order containing the item you want to return
3. Click "Start Return" and select a reason
4. Print the prepaid return label
5. Package the item and drop it off at any shipping location
You'll receive a confirmation once we receive your return, and your refund will be processed within 5-7 business days.

This may be a pending authorization hold from your bank, which is common when placing orders online. This hold typically disappears within 3-5 business days. If you see two actual charges, please contact our support team with your order number and we'll investigate immediately. You'll never be charged more than once for a single order.