How can we help you?

Getting started is free and takes just a few minutes:

• Create a MarketFlow account or sign in to your existing account
• Click "Start Selling" from the navigation menu
• Complete your seller profile with business details
• Set up your payment method to receive payouts
• Create your first listing!

No monthly fees — MarketFlow only charges a small commission when you make a sale.

MarketFlow's fee structure is transparent and competitive:

• Listing fee: Free — list as many items as you want
• Selling commission: 5-8% depending on your category
• Payment processing: 2.9% + $0.30 per transaction
• Featured listing upgrade: Optional $2.99 to boost visibility

There are no hidden fees or monthly subscription costs. View our full Fee Schedule for category-specific rates.

Creating a great listing follows these steps:

• Click "Create Listing" in your seller dashboard
• Upload high-quality photos (up to 10 images)
• Write a clear title and detailed description
• Set your price, quantity, and shipping options
• Choose the appropriate category and tags
• Review and publish

Tip: Listings with 5+ photos and detailed descriptions receive 3x more views on average.

Payout details for sellers:

• Payout schedule: Weekly (every Wednesday) or bi-weekly (your choice)
• Processing time: 1-3 business days after payout is initiated
• Methods: Direct bank deposit or MarketFlow Pay wallet
• Funds release: Released 24 hours after confirmed delivery for new sellers; instant for top-rated sellers

Monitor your earnings in the Seller Dashboard → Payouts section.

MarketFlow supports multiple shipping methods:

• Standard Shipping: 5-10 business days (free on orders $50+)
• Express Shipping: 2-4 business days ($9.99)
• Next Day Delivery: Available in select metro areas ($19.99)
• International Shipping: 7-21 business days (rates vary by destination)

Sellers can also offer their own custom shipping rates and options.

Sellers have several shipping options:

• MarketFlow Shipping Labels: Print discounted labels directly from the dashboard (USPS, UPS, FedEx)
• Custom Shipping: Use your own carrier and enter the tracking number manually
• Pickup Option: For local buyers, arrange in-person pickup

Upload tracking within 48 hours of dispatch to maintain seller performance metrics.

If your package is running late:

• Check the tracking information in your Order History
• Allow 2-3 extra business days for carrier delays
• If the estimated delivery date has passed, message the seller directly
• If there's no response within 48 hours, open a support case

Under Buyer Protection, you're eligible for a full refund if your item doesn't arrive within the guaranteed delivery window.

If your payment is declined, try these steps:

• Verify your card number, expiry date, and CVV are correct
• Ensure your billing address matches your card issuer's records
• Check that you have sufficient funds or available credit
• Contact your bank to confirm there are no holds on your card
• Try an alternative payment method

If the issue persists, contact your card issuer directly or try another payment method.

To add a payment method:

• Go to Account Settings → Payment Methods
• Click "Add Payment Method"
• Enter your card details or link your digital wallet
• Verify the payment method (a small temporary charge may be applied)

You can store multiple payment methods and choose your preferred option at checkout.

View your complete transaction history:

• Buyers: Dashboard → My Orders → View all purchases
• Sellers: Seller Dashboard → Earnings → Transaction History
• Download CSV/PDF reports for accounting purposes
• Filter by date range, status, or amount

To reset your password:

• Go to the Sign In page and click "Forgot Password?"
• Enter the email address associated with your account
• Check your inbox for a password reset link (valid for 24 hours)
• Click the link and create a new strong password

Tip: Use a password manager to generate and store strong, unique passwords.

Enable 2FA for enhanced security:

• Go to Account Settings → Security
• Click "Enable Two-Factor Authentication"
• Choose your method: Authenticator App (recommended) or SMS
• Follow the setup instructions and save your backup codes

We strongly recommend enabling 2FA to protect your account from unauthorized access.

Seller verification steps:

• Go to Seller Dashboard → Verification
• Provide your government-issued ID
• Verify your phone number and email address
• Add your bank account or payment details
• Verification typically takes 1-3 business days

Verified sellers receive a badge, higher listing visibility, and faster payouts.

To close your MarketFlow account:

• Complete all pending orders and transactions first
• Go to Account Settings → Privacy
• Click "Deactivate Account"
• Choose a reason and confirm deactivation

Note: Your account will be deactivated immediately. Data is retained for 90 days in case you wish to reactivate. After 90 days, all data is permanently deleted.

To open a dispute:

• Go to My Orders and select the order in question
• Click "Open Dispute"
• Select a reason and describe the issue in detail
• Upload supporting evidence (photos, screenshots, messages)
• Submit the dispute

Disputes must be opened within 60 days of the order date. Our support team reviews cases within 3-5 business days.

Our resolution process:

• Step 1: Buyer opens a dispute with evidence
• Step 2: Seller is notified and has 72 hours to respond
• Step 3: Both parties can communicate through the dispute thread
• Step 4: If no resolution is reached, MarketFlow support reviews the case
• Step 5: A decision is made (full refund, partial refund, or dispute closed)

Decisions are final. In rare cases, you may appeal within 14 days.

Watch for these red flags:

• Prices significantly below market value
• Sellers who pressure you to pay outside MarketFlow
• Poor quality or stock photos with vague descriptions
• New seller accounts with no reviews or ratings
• Requests for personal information beyond shipping details

Always communicate and transact through MarketFlow's platform to stay protected.

Report suspicious activity immediately:

• Click "Report" on any listing, message, or user profile
• Select the reason and provide details
• Our Trust & Safety team reviews reports within 24 hours
• You can also contact support directly: safety@marketflow.com

We take all reports seriously and may suspend accounts pending investigation.

For local pickups, follow these safety guidelines:

• Meet in a public, well-lit place (police stations often have safe exchange zones)
• Bring a friend or let someone know where you're going
• Complete the transaction through MarketFlow's payment system
• Inspect the item before confirming completion
• Never share your home address

MarketFlow recommends using our shipping service instead of in-person meetings whenever possible.

The following items are strictly prohibited:

• Illegal drugs, weapons, and explosives
• Counterfeit or counterfeit-branded goods
• Human organs, blood, or related materials
• Endangered animals or their products
• Adult content or explicit materials
• Hate speech or discriminatory materials
• Stolen property

Full list: Prohibited Items Policy

MarketFlow's standard return policy:

• 30-day return window from the date of delivery
• Items must be in original condition with tags/packaging
• Buyer pays return shipping unless item was significantly not as described
• Refunds processed within 5-10 business days of receiving the return
• Some categories (personal care, perishables) are non-returnable

Sellers may offer more generous return policies. Always check individual listing terms.

All users must adhere to our community guidelines:

• Treat other users with respect and kindness
• No spam, self-promotion, or solicitation outside the platform
• Accurate product descriptions and honest reviews
• No manipulation of ratings or review systems
• Follow all applicable local and international laws

Violations may result in warnings, temporary suspension, or permanent account removal. Read the full Code of Conduct.