1.1 Information You Provide Directly
Last updated: November 15, 2024
At RaiseIt, we are committed to transparency regarding how we collect, process, and protect your personal data. This section outlines the specific information you choose to share with us directly when interacting with our platform, services, and community features.
👤 Account Registration & Profile Information
When you create a RaiseIt account, we collect the information you voluntarily provide to establish and verify your identity. This enables us to personalize your experience, ensure platform security, and comply with legal obligations.
- Identity Details: Full legal name, date of birth, and profile photograph.
- Contact Information: Email address, phone number, and mailing address for correspondence and delivery purposes.
- Authentication Data: Passwords (hashed), two-factor authentication credentials, and linked social media account IDs (if you choose to sign up via third-party providers).
- Verification Documents: Government-issued ID, tax identification numbers, or proof of address, required only when necessary for Know Your Customer (KYC) and anti-fraud compliance.
📦 Campaign & Project Details
As a creator, you provide extensive information to build and manage your crowdfunding campaigns. This data is essential for presenting your project to potential backers and facilitating successful funding outcomes.
- Project Content: Campaign titles, descriptions, video/audio uploads, images, and project milestones.
- Funding Parameters: Financial goals, currency preferences, reward tiers, shipping zones, and delivery timelines.
- Team & Organization Info: Company registration details, trademark/copyright claims, and collaborator roles.
💳 Payment & Financial Information
RaiseIt integrates with PCI-DSS compliant payment processors to handle transactions securely. We do not store full credit card numbers on our servers.
- Payer Information: Billing address, payment method type (credit/debit card, PayPal, bank transfer), and transaction history.
- Creator Payouts: Bank account details or digital wallet IDs for disbursement of successfully funded campaign proceeds, minus applicable platform fees.
- Refund & Chargeback Data: Records related to disputes, chargeback requests, and refund processing.
💬 Communications & Support Requests
When you interact with our customer success team or use in-app messaging, we log the content to resolve issues and improve service quality.
- Support Tickets: Subject lines, detailed descriptions, attached files, and resolution notes.
- Direct Messages: Private communications between creators and backers regarding rewards, shipping, or project updates.
- Survey & Feedback Responses: Optional feedback forms, product testing participation, and preference settings for marketing communications.
🌐 Community & Public Interactions
RaiseIt thrives on community engagement. Information you share publicly or semi-publicly contributes to a vibrant ecosystem of innovation.
- Reviews & Ratings: Feedback left on completed campaigns, including written reviews and star ratings.
- Comments & Updates: Discussions on campaign pages, update posts, and community forum contributions.
- Referral & Invitation Data: Email addresses or usernames you provide when inviting others to join or back a project.