How Can We Help You?

Backers can contribute using credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and bank transfers in supported countries. All transactions are encrypted and secured through Stripe.

Once your campaign successfully ends, funds are transferred to your connected bank account within 5-7 business days. You can also request an early payout through your dashboard after reaching 50% of your goal.

You can increase your funding goal during an active campaign, but it must be increased by at least 20% of the current goal. You cannot decrease your goal once the campaign is live.

RaiseIt supports multi-currency funding. Backers pay in their local currency, and you receive funds in your preferred currency. Currency conversion rates are applied at the time of transaction via our banking partners.

Navigate to your campaign dashboard and click "Updates". You can share progress reports, photos, new milestones, and answers to backer questions. Sending regular updates keeps your backers engaged and can boost your final totals by up to 40%.

Yes, you can cancel an active campaign at any time from your dashboard. All unfulfilled pledges will be immediately refunded to backers. Any funds already collected will remain with you if you've met at least 50% of your goal. Contact support to assist with cancellation.

In your campaign settings, click "Add Reward". Set a minimum pledge amount, write a description, add an estimated delivery date, and optionally set a quantity limit. We recommend at least 3-4 reward tiers to maximize conversions.

With our "Flexible Funding" option, you keep whatever amount is raised regardless of whether you hit your goal. With "All-or-Nothing", you receive nothing if the goal isn't met, but backers' payments are never charged unless the goal is reached.

Click the "Back This Project" button, choose a reward tier (or enter a custom amount), select your payment method, and confirm your pledge. You'll receive a confirmation email and can track your pledge from your dashboard.

You can request a refund within 48 hours of pledging for a full refund. After that, please contact the campaign creator directly first. If the issue cannot be resolved, our support team will mediate the situation.

First, message the creator through the campaign page. If you don't receive a response within 7 days, or if the delivery is significantly different from what was promised, file a report through your dashboard under "Report an Issue". We'll investigate and work toward a resolution.

Go to Settings → Verification. You'll need to provide a government-issued ID, verify your email and phone number, and link a bank account. Verification typically takes 1-2 business days and is required to launch campaigns or receive funds.

Click "Forgot Password" on the login page. Enter your registered email address and we'll send you a secure reset link within minutes. The link expires after 1 hour for security. If you don't receive it, check your spam folder or contact support.

Absolutely. We use 256-bit SSL encryption and PCI-DSS Level 1 compliance. We never store your full credit card details — all payments are processed securely through Stripe. Two-factor authentication (2FA) is also available for your account.

All campaigns must follow our Community Guidelines which prohibit fundraising for personal expenses, political campaigns, charity (unless registered), and illegal items. Projects must present a clear plan for fulfillment. Read the full guidelines before launching.

Click the "Report" flag icon on any campaign page, select the reason for reporting, and provide details. Our trust & safety team reviews all reports within 24 hours. You can also email trust@raiseit.com.