Refund Policy

Welcome to RaiseIt. This Refund Policy outlines the terms and conditions regarding refunds for pledges, contributions, rewards, and platform services. By making a pledge or using our platform, you acknowledge and agree to these terms. Please read this policy carefully before contributing to any campaign.

1 Refunds for Unsuccessful Campaigns

If a campaign fails to reach its funding goal by the campaign deadline, all pledges will be automatically refunded in full.

• No platform fees or payment processing fees will be deducted from your pledge.
• Refunds are processed automatically within 5–7 business days after the campaign officially closes.
• The refund will be returned to the original payment method used at the time of the pledge.

2 Refunds for Successful Campaigns

Once a campaign successfully reaches its funding goal, pledges are considered binding contributions. Under normal circumstances, successful campaign pledges are non-refundable.

However, refunds may be considered in the following situations:

• Creator Failure to Deliver: If a creator fails to fulfill promised rewards or update backers on delivery status for an extended period, RaiseIt may intervene and facilitate a partial or full refund based on available evidence.
• Significant Misrepresentation: If it is proven that a campaign contained fraudulent claims or materially misrepresented the project, backers are eligible for a full refund.
• Mutual Agreement: If both the backer and creator mutually agree to a refund, it can be processed through RaiseIt’s support team.

3 Backer-Initiated Refund Requests

Backers may request a refund at any time, but approval is not guaranteed. To submit a request:

1. Contact the project creator directly through your RaiseIt dashboard and explain your reason.
2. If the creator does not respond within 14 days or declines the request, you may escalate the case to RaiseIt Support.
3. Our Trust & Safety team will review the campaign details, communication history, and platform policies before making a final determination.

4 Platform & Payment Processing Fees

RaiseIt uses third-party payment processors to handle all transactions. Please note:

• Failed Campaigns: No payment processor fees are charged to backers. Any temporary holds on funds will be released immediately upon refund.
• Successful Campaigns: Payment processor fees (typically 2.9% + $0.30 per transaction) are non-refundable and may be deducted from the refunded amount if a partial refund is issued.
• RaiseIt Platform Fee: If a full refund is issued due to creator failure or fraud, RaiseIt will waive its platform fee for that transaction.

5 Refund Process & Timeline

Once a refund is approved:

• Funds are initiated within 2–3 business days.
• Credit cards, digital wallets, and bank transfers typically reflect refunds within 5–10 business days, depending on your financial institution.
• You will receive an email confirmation with a transaction ID once the refund is processed.

Delays caused by third-party banks or payment gateways are outside of RaiseIt’s control. We recommend contacting your bank if funds have not appeared after 10 business days.

6 Exceptions & Special Circumstances

Certain situations may affect refund eligibility:

• Force Majeure: Events beyond reasonable control (natural disasters, pandemics, war, government actions) may delay or prevent fulfillment. Refunds are not automatically granted unless explicitly stated by the creator.
• Changed Project Scope: If a creator significantly alters the project, backers will be notified and given the option to keep their pledge or request a refund.
• Repeat Pledge Abusers: Accounts with a history of frivolous refund requests or fraudulent behavior may be restricted from future pledges and forfeit refund privileges.

7 Dispute Resolution

If you believe your refund request was handled unfairly, you may submit a formal dispute through RaiseIt’s Support Center. Our mediation team will review all documentation and communicate a final decision within 15 business days. For unresolved disputes, users may pursue formal chargebacks through their payment provider, though we strongly recommend exhausting platform mediation first.

8 Policy Updates

RaiseIt reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the platform constitutes acceptance of any changes. We encourage users to review this policy periodically.

9 Contact Us

For questions, refund requests, or support regarding this policy, please reach out to our dedicated team: