Warranty & Replacement Policy

1. Our Commitment to Quality

At Automotive DIY, we stand behind every tool, diagnostic device, and product we sell. Our warranty program is designed to protect your investment and ensure you can focus on what you love: working on your vehicle with confidence.

This policy outlines your rights regarding warranties, replacements, and returns for all physical products purchased directly from Automotive DIY or authorized retailers.

2. Standard Warranty Coverage

Warranty terms vary by product category. All warranties begin on the original date of purchase and require a valid receipt or order confirmation.

🛠️ Hand & Power Tools

• Coverage: 12 months from purchase
• Covers: Manufacturing defects, structural failure, or material flaws under normal use
• Excludes: Normal wear, improper storage, or damage from exceeding rated torque/specs

📡 Diagnostic & Electronic Equipment

• Coverage: 12 months hardware warranty + Lifetime software/app support
• Covers: Circuit failures, connectivity issues, or firmware bugs
• Excludes: Physical damage to connectors, water exposure, or unauthorized firmware modifications

🔩 Accessories & Consumables

• Coverage: 90 days from purchase
• Covers: Defects in materials or workmanship
• Excludes: Oil filters, brake pads, fluids, and other wear items not explicitly warranted

3. Replacement & Return Policy

We accept returns and replacements under the following conditions:

1. 30-Day Return Window: Items must be returned within 30 days of delivery for a full refund or exchange.
2. Original Condition: Products must be unused, in original packaging, with all accessories/manuals included.
3. Opened Items: If packaging is opened but the item is defective, we will issue a replacement or credit after inspection.
4. Restocking Fee: A 15% restocking fee applies to non-defective returns opened beyond 14 days.
5. Digital Products: Guide subscriptions, video courses, and software licenses are non-refundable per license agreement, but we offer technical support and account assistance.

Returns are processed within 5 business days of receiving the item. Refunds are issued to the original payment method.

4. How to Initiate a Warranty or Replacement Request

Start your claim quickly by following these steps:

5. Exclusions & Limitations

Our warranty does not cover damage or failure resulting from:

• Normal wear and tear, including gradual deterioration from regular use
• Misuse, abuse, negligence, or operation outside specified parameters
• Unauthorized repairs, modifications, or third-party alterations
• Damage from accidents, drops, exposure to extreme temperatures, or moisture
• Loss or theft of items after delivery
• Items purchased from unauthorized third-party sellers

Liability is limited to the purchase price of the defective item. Automotive DIY is not liable for incidental or consequential damages, including vehicle damage, lost time, or missed appointments.

6. Contact & Support

Have questions about your warranty or need assistance with a replacement? Our support team is available Monday–Friday, 8 AM – 8 PM EST.