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You can cancel your membership by visiting our front desk with a valid ID, or by submitting a cancellation request through your member portal. Standard 30-day notice applies to all monthly plans.

Yes! Pro and Elite members receive complimentary guest passes (2 per month). Guests must be 18+, present valid ID, and sign a waiver at the front desk. Guest access is valid during regular operating hours only.

Absolutely. Members can freeze their account for up to 60 days due to medical reasons, travel, or military deployment. A small administrative fee may apply. Please contact our support team with relevant documentation.

You can book sessions directly through our mobile app or by visiting the training desk. We recommend scheduling your initial consultation at least 3 days in advance to secure your preferred trainer and time slot.