Privacy Policy

1. Introduction

At LoveLink ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our dating platform, website, and mobile applications (collectively, the "Service").

By accessing or using LoveLink, you agree to the terms of this Privacy Policy and our Terms of Service. If you do not agree, please do not use our Service.

2. Information We Collect

We collect information to create a safe, personalized, and effective dating experience. The types of information we collect include:

2.1 Information You Provide

• Account Details: Name, email address, password, date of birth, and gender.
• Profile Information: Photos, bio, interests, preferences, relationship goals, education, occupation, and lifestyle details.
• Communications: Messages, video calls, voice notes, and feedback you send within the platform.
• Payment Information: Credit card details or payment processor information for Premium/VIP subscriptions (processed securely by third-party payment providers).

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, match history, swipe patterns, session duration, and device interactions.
• Location Data: GPS coordinates, city, or region (used for match suggestions and location-based features. You can disable location services at any time).
• Device & Technical Data: IP address, browser type, operating system, device identifiers, and crash logs.

3. How We Use Your Information

We use the collected information to:

• Create and manage your account, and verify your identity to maintain a safe community.
• Power our AI matching algorithm to suggest compatible profiles based on preferences, behavior, and compatibility factors.
• Enable communication features including messaging, video dating, and icebreaker prompts.
• Improve, personalize, and maintain the functionality and safety of our Service.
• Send administrative communications, security alerts, and service updates.
• Comply with legal obligations, enforce our Terms of Service, and protect against fraudulent activity.
• Provide customer support and resolve disputes.

4. Information Sharing & Disclosure

We may share your information in the following circumstances:

• With Other Users: Information you choose to make public on your profile, and messages you send to matches, are shared as necessary to facilitate communication.
• Service Providers: Trusted third parties who assist us in operating our platform (e.g., cloud hosting, analytics, customer support, payment processing) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government request, or to protect the rights, safety, and property of LoveLink, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and penetration testing
• Access controls and multi-factor authentication for internal systems
• Automated fraud detection and suspicious activity monitoring

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and avoid sharing sensitive personal information (e.g., home address, financial details) with other users.

6. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal data:

• Access & Correction: View, update, or modify your profile and account settings at any time.
• Data Portability: Request a copy of your personal data in a machine-readable format.
• Deletion: Delete your account and associated data. Note: Certain information may be retained for legal, safety, or anti-fraud purposes.
• Opt-Out: Unsubscribe from marketing emails via the link provided in each message. You will still receive essential service communications.
• Location & Notifications: Toggle location services and push notifications in your device settings or app preferences.

To exercise these rights, contact us at privacy@lovelink.com or use the privacy controls in your account settings.

7. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Maintain your session and authenticate your identity
• Remember your preferences and settings
• Analyze platform performance and user behavior
• Deliver relevant content and improve matching accuracy

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of our Service.

8. Children's Privacy

LoveLink is intended for users aged 18 and older. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from a user under 18, we will take immediate steps to delete such information and terminate the account. If you believe a minor has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes via email or a prominent notice on our platform. Your continued use of LoveLink after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:

• Email: privacy@lovelink.com
• Support Center: LoveLink Help Desk
• Mail: LoveLink Inc., 123 Connection Blvd, Suite 400, San Francisco, CA 94107, USA

For users in the European Union, you have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.