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Orders & Tracking

Shipping times, delivery updates, tracking issues

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Returns & Exchanges

Return policy, refund process, exchange requests

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Payments & Billing

Payment methods, invoices, billing disputes

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Account & Profile

Password reset, profile updates, login issues

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Discounts & Promo Codes

Applying coupons, expired codes, loyalty points

Frequently Asked Questions

Quick answers to the questions we hear most

Standard shipping takes 5-7 business days. Express shipping (2-3 days) and Same-Day delivery are available for select locations. Orders placed after 2PM EST will process the next business day.
We offer a hassle-free 30-day return policy. Items must be unworn, unused, and in original packaging. Refunds are processed within 5-7 business days after we receive your return.
Yes! Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also track it directly from your account dashboard under "My Orders".
Absolutely! LuxeMart ships to over 120 countries. International shipping rates and delivery times vary by destination. Duties and taxes are calculated at checkout.
Enter your code in the "Discount Code" field at checkout. Valid codes will automatically apply to your cart total. Note: Promo codes cannot be combined with other offers unless specified.

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